Frequently asked questions about device donating and recycling

Sprint 1Million Project FAQs

The 1Million Project is multi-year initiative by Sprint and the Sprint Foundation that connects 1 million disadvantaged high school students with free wireless devices and internet access for up to four years, enabling students to connect to the internet anytime, anyplace to help them reach their full potential. The 1Million Project, with its combination of free wireless devices and connectivity, can change the game to close the Homework Gap and give kids the same opportunities as their connected peers. 
You can print a free, prepaid shipping label online right now by clicking here. Before you send your phone to Sprint, remove or transfer any personal information you have on it.
We recommend using a prepaid shipping label. You can print them for free online by clicking here.
The Sprint 1Million Project ("Program") is a wireless device collection program that is available to everyone on www.sprint.com and related websites. Through the Program, you can give any wireless device that is not leased or tied to a new leasing arrangement to Sprint for Sprint to resell or recycle with no credit or monetary benefit to you in return. Sprint will use the net proceeds from the Program to purchase new wireless devices to donate to low-income high school students who don’t have internet access at home. Sprint intends to donate both new wireless devices along with wireless service to one million students over the next five years. By participating in the Program, you agree that you are bound by these Sprint 1Million Project Terms and Conditions as well as any other written services and transaction materials that Sprint may provide you with or refer you to and any confirmation materials that Sprint may provide or refer you to. You also agree that your participation is governed by Sprint's General Terms and Conditions of Service ("Ts&Cs"), which are available at http://www.sprint.com/termsandconditions, and that these Terms and Conditions are incorporated into the Ts&Cs. This Program is included in the definition of Services in the Ts&Cs. For purposes of interpreting these Terms and Conditions and the Ts&Cs with respect to this Program, "Sprint" includes Sprint's agents, vendors, and suppliers that provide any of the underlying products and services that comprise the Program. Sprint reserves the right to modify the Program, these Terms and Conditions, and the Ts&Cs at any time without notice in its sole discretion. If you do not agree with the modifications, your sole and exclusive remedy is to not participate in the Program.

 

Data/Personal Information Removal. Sprint typically attempts to erase data, which may include contacts lists, call history, email, SMS files, calendars, photos, videos, ringtones, and Web browsing history, from devices collected through its wireless recycling programs. However, Sprint cannot ensure that any personal data will be removed. Sprint encourages you to remove all data from devices before you provide it to Sprint. Sprint is not responsible for any data that may be on devices. Consult the user guide or the manufacturer for more information about how to delete data from devices.

 

Deactivation of Service on Devices. You must deactivate all services to your devices. Sprint is not responsible for previous or subsequent wireless charges accrued to your device prior to or following your participation in the Program. If you incur any charges, it is your responsibility to pay these charges.

 

Sprint Cannot Return Devices. Sprint will not be able to return any device that you submit to the Program for any reason, even if you request that Sprint return the device within the timeframes contained in the Sprint return policies, which are available at www.sprint.com/returns.

 

Device Title. By participating in this Program, you represent that you have title, ownership, and interest in the devices you submit, and you transfer the title, ownership, and interest in the devices to Sprint. You agree that Sprint will not have any liability for the devices submitted to this Program.

 

Release. By participating in this Program, you agree to release Sprint Communications Company, L.P., the Sprint Foundation and other Program partners (and each of their officers, members, directors, shareholders, affiliates, employees, agents, and representatives) from any and all claims, loss, or liability related to the devices that you gave Sprint.
The 1Million Project generates funding by reselling/recycling donated devices. "Net proceeds" are defined as the Program's total revenue minus operational and promotional expenses (e.g., the cost of postage for envelopes returned with equipment, materials for promoting the program and educating the public on its benefits, vendor fees for receiving equipment, removing personal data from phones, and refurbishing, reselling or recycling them, etc.). Net proceeds from reselling/recycling donated devices, or $1 per device, whichever is greater, will be donated to the program. All net proceeds will be used to purchase new devices that will be donated to low-income high school students who do not have internet access at home.  
Net proceeds from reselling/recycling donated devices, or $1 per device, whichever is greater, will be donated to the program. All net proceeds will be used to purchase new devices that will be donated to low-income high school students who do not have internet access at home. Sprint will work with nonprofit agencies including EveryoneOn and My Brother’s Keeper Alliance to help recruit community organizations - schools, libraries, public-housing authorities, and nonprofits - who will determine which high school students participate in the program.  

General FAQs

Phones, other equipment (e.g., batteries, data cards, femtocells and routers), and some accessories are tested and sorted according to their condition. Most are functional and are in demand. Sprint invests significant resources to clean, repair, refurbish and update the software on the devices so they may be reused. Nonfunctional or obsolete equipment, nonrecoverable parts, remaining accessories, packaging, and paper products are recycled for base materials. Those materials, which include precious metals, plastics and paper, are given a second life. They're used to manufacture a wide variety of new products ranging from jewelry and electronics to automotive parts and battery packs.
Sprint was the first in the telecommunications industry to establish an Electronics Stewardship Policy addressing the full life cycle of all the electronics we buy and sell. Sprint also has been recognized by the administrator of the U.S. Environmental Protection Agency for our leadership in safe management of used electronics.
It is important to take a few simple steps to prepare a phone for shipping:
  • Transfer service to a new device, or deactivate service.
  • Remove any user locks, or set the password to 0000.
  • Erase all personal data (e.g., contacts, email accounts, calendar entries, memos, notes, photos, music, emails, text messages, etc.) from the phone. Customers can consult their device's owner's manual or manufacturer's website for instructions on how to clear data.
  • Discharge the battery so the phone cannot be turned on.
  • Leave the battery attached to the phone when shipping. If the shipment includes loose phone batteries, please place tape over the terminal ends.
Federal Department of Transportation suggests that all batteries be turned on until fully discharged or drained. Once the battery is fully discharged or drained, it should be reattached to the wireless device. If a shipment includes loose phone batteries, tape should be placed over the terminal ends.
Yes. We encourage environmentally safe disposal of all wireless electronic products. Customers who do not have the ability to dispose of these items appropriately may bring them into a Sprint store or send them in along with their phone(s). However, no additional incentive is offered for accessories.

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